Client Care Centre Supervisor

Position Purpose

The Client Care Centre Supervisor is responsible for the day-to-day management of the Mandarin Gallery Client Care Centre (MGCCC), ensuring the consistent delivery of RIMOWA’s service standards across all client touchpoints.

The role oversees client engagement, case management, warranty assessment, reporting, team performance, MGCCC spare-parts inventory and operational compliance.

Key Responsibilities

1. Client Care Centre Operations

• Oversee the daily operations of MGCCC, including its reception and service activities.
• Ensure all client enquiries, repair cases and service requests are handled accurately, efficiently and in accordance with RIMOWA policies, guidelines and service standards.
• Assess damaged products and determine the appropriate service solution, warranty coverage and follow-up action in accordance with established guidelines.
• Rev...