Client Care Associate

About the role

MaidProvider.ph has set the standard in Philippine household staffing since 2009. DOLE PEA License M- .

Client Acquisition wins the family. You keep them. From the day a household professional starts, you are the family’s point of contact — through the first week, the first month, and every day of the protection window.

You work independently. You adapt fast. You take full ownership of every household you serve.

You’ll report to Client Care Leadership, with a direct line to the Managing Director. Your work is visible at the highest level of the business.

What you’ll do

• Check in with families through the first days of every placement — before problems become complaints
• Handle concerns with speed, honesty, and a clear path to resolution
• Coordinate replacements and rescreenings when a match needs a second tr...