Client Advisor - RTW Department Barcelona

Mission

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

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Main Responsibilities

• Sales Performance
• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories
• Client Management
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
• Store Operations
• Be able to correctly operate the retail management system for stock transfers, payments, ...