Client Account Manager (ABA Therapy Industry) - EST Working Hours (Remote)

ISTA Personnel Solutions is a fast-growing Business Process Outsourcing (BPO) company that partners with leading U.S.-based businesses. We don't recruit on behalf of clients—we become an extension of their teams by providing dedicated remote staff across a range of industries.

We are looking for an experienced Client Account Manager to oversee our remote working agents on multiple USA-client accounts specialising in ABA Therapy services. We're looking for someone who has managed agents in a BPO or contact centre environment within the ABA Therapy industry and understands how to balance client expectations with operational performance.

You will be responsible for managing a portfolio of ABA client accounts, supporting remote agents, monitoring operational performance, driving KPIs and acting as the primary operational contact for your assigned ABA clients.

PLEASE NOTE: ...