Claims Technical Specialist, Casualty & Litigation

Role Overview

As a Claims Technical Specialist, you will be part of a dynamic team that prides itself on a sharp eye for detail while keeping the customer experience top of mind.

Responsibilities

• Adjudicate complex claims, including litigation files.
• Confirm coverage and complete liability investigations.
• Prepare file summaries for internal reporting, large loss, and reinsurance.
• Manage stressful calls and deliver clear decisions on claims.
• Provide training to new hires through job shadowing sessions.
• Support and mentor other adjusters on the team.
• Effectively manage a busy day‑to‑day schedule.
• Deliver a great customer experience.

Qualifications

• Post‑secondary education.
• Complete or working toward the CIP designation.
• Minimum of 10 years of claim handling experience, including commercial lines.
• Strong technical skills with MS Office S...