Claims Support Specialist

Kaeppel Consulting is in immediate need of a Claims Support Specialist to support one of our preferred clients in Rochester, NY.

Position Summary:

Under moderate supervision, performs basic claims/zone support activities.

Duties and Responsibilities:

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.

Orders supplies and schedules/coordinates meetings.

Greets and directs visitors to appropriate personnel.

Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports an...