Claims Handler (Coslada)

Job Purpose

The Claims Handler will primarily manage cargo‑related insurance claims, including Freight, DHL Global Forwarding (DGF), and eCommerce claims, ensuring efficient, accurate, and compliant claims handling in line with Group policies and business objectives.

Responsibilities

• Under limited supervision administer claims management processes and activities for cargo insurance claims (Freight, DHL Global Forwarding, and eCommerce) in line with overall business objectives and Group guidelines and policies
• Support IRM Claims teams, including coordination of claims handling activities and operational support
• Support team members in planning, reporting, and department metrics/dashboards on insurance claims and Enterprise Risk Management
• Perform broad range of tasks and activities for variance, trend and outlier analysis to support business needs and special projects
• Prepare presentations and communications with an...