Claims & Customer Service Officer

Our client:  

This is your opportunity to join one of Australia’s largest and most established workers compensation and personal injury claims management organisations, supporting injured workers and employers through the recovery and return-to-work process.

Why this role?

Looking for a stable job that’s more than just a call centre role? Step into a structured claims career with a leading national organisation where you’ll be trained to make real decisions that impact injured workers’ access to support and compensation. It’s fast-paced, phone-based work, but with genuine structure, purpose, and long-term career pathways into insurance and claims.

What you’ll be doing:

You’ll be the first point of contact in the claims process, responsible for:

• Taking inbound and making outbound calls with workers, employers and providers
• Asking questions and gathering information to s...