Claims Advisor

Job Title: Claims Adviser
Location: Southend, Essex (Office Based)
Remuneration: £28,000 per annum
Contract Details: Permanent, Full Time, 9am to 5.30pm

Job Opportunities:

Manage claims, covering loss, theft, and accidental damage.
Process claims and refund requests after cross-training.
Collaborate with underwriters on product queries.
Work with the all departments to ensure timely claim resolutions.
Address and resolve sales and service enquiries.
Process payments, including premiums and excess charges.
Manage policy cancellations and engage in retention discussions
Record and manage first-line complaints in accordance with company procedures.

Experience We Are Looking For:

Previous experience in claims or customer service within a regulated environment.
Excellent verbal and written communication skills; confident on the phone and via email.
Strong attention to detail and accuracy in all tasks.
A proactive, hardworki...