Citiphone Officer

The Officer, Inbound Customer Service - Wealth Operations is a position responsible for handling inbound customer interactions through phone while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues while delivering positive and professional customer experience.

As a Customer Service Officer within Wealth Operations, this role would be a pivotal point of contact for our valued clients. This role is responsible for delivering an exceptional client experience through various interaction channels, primarily phone and chat messaging, while strictly adhering to Citi's global policies and regulatory guidelines. The primary objective will be to efficiently resolve client inquiries and issues, ensuring every interaction reflects a positive, professional, and outstanding service standard. This role is crucial in reinforcing Citi's commitment to client-centricity and ope...