Citi Senior Analyst for Application Support

Join Citi as a Senior Analyst in Application Support, focusing on enhancing application stability and user satisfaction. Your technical skills will be critical in optimizing daily operations.
As an Assistant Vice President, you will ensure applications operate efficiently, respond quickly to user issues, and explore improvement opportunities. Collaborating with both development and production teams, you'll prioritize fixes aligned with compliance standards.
Key Responsibilities:
• Manage daily monitoring and support for applications
• Assess risks associated with production issues
• Formulate application contingency strategies
• Collaborate on enhancing application capabilities
• Lead reviews post-implementation to verify success
Requirements:
• 5-8 years of previous application support experience
• Expertise in problem management tools required
• Strong communication skills, both verbal and written
• Independent work capability in technical projects...