ChoicePay Support Specialist Lead

Description
Summary:

This role is ideal for an operations-focused professional who enjoys leading through influence, solving problems, improving processes, and supporting a high-quality client experience. The ChoicePay Team Lead is responsible for managing a team of payment support specialists, including setting performance expectations, providing coaching and development, conducting performance appraisals, and supporting colleague engagement and accountability. In addition, the Team Lead helps coordinate daily service and campaign operations, including work assignments, campaign readiness, execution, client support activity, quality control, procedure adherence, and operational follow-up. The Team Lead serves as a resource for payment support specialists and works closely with Product, Technology, Sales, Risk, Compliance, vendors, and other internal partners to resolve escalations, support client needs, and drive continuous improvement.


Duties and Responsib...