Chocolate Advisor (Checkers Lindt Sunvalley Shop in Shop Concept)

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieving sales goals.

Key Responsibilities

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sal...