Chief Customer Experience Officer

Public Bank is seeking a strategic Head of Customer Experience in Kuala Lumpur to lead initiatives that enhance customer onboarding and service delivery. The successful candidate will champion the voice of the customer and drive enterprise-wide initiatives to ensure complaint handling adheres to regulatory standards.

With at least 15 years of experience in related fields, you will develop strategies for improving customer journeys, monitor performance metrics, and leverage feedback for continuous improvement. Proven leadership and change management skills are essential.