Chargeback Specialist (Barcelona)

What you'll be doing

As our Chargeback Specialist, you’ll be the person who manages and resolves complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity.

• Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases from intake and investigation to evidence compilation, response drafting, and escalation.
• Perform Deep‑Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps.
• Contribute to Process Optimisation – Actively identifying and proposing improvements to workflows, SLAs, and quality checks to increase win rates and reduce manual effort.
• Ensure Compliance – Maintaining expert‑level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.
• Cross‑fu...