Description and Requirements
Key Responsibilities:
Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools LPH, LBPe), processes, and system navigation.Support deal registration activities, including approval, rejection, re-routing, and exception handling.Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.Support ticket handling via:EmailLive ChatTeams callsHelpdesk Ticket Management ToolSupport ticket management, including raising and tracking various types of tickets.Perform triage support, directing inquirie...