Change & Process Improvement Team Leader

Role: Change & Process Improvement Team Leader
Salary: Negotiable dept on Exp
Location: Mansfield

We're hiring a Change & Process Improvement Team Leader to review current processes with a fresh pair of eyes and lead practical change across teams and stakeholders. This role suits someone with a strong operational or people-management background, looking to step into a process improvement and team leadership role.

The role of Change & Process Improvement Team Leader will involve:

Review existing processes and procedures, identifying opportunities for improvement
Lead and implement change initiatives across teams and stakeholders
Manage day-to-day team leadership: workload, resourcing, coaching, and performance
Act as first point of escalation, resolving issues and making quick decisions
Build stakeholder buy-in for new ways of working
Monitor performance against KPIs/SLAs and drive continuous improvement
Use reporting tools an...