Vacancy Description
About The Role
As a Change Management (ITSM) Specialist in our brand new Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur , you will have the opportunity to play a role in all aspects of IT service management, with a focus on Configuration Management Database (CMDB), Incident Management, Problem Management, and Change Management. You will work closely with team members to ensure the effective and efficient delivery of IT services, while also supporting continual service improvement (CSI).
This role offers a unique opportunity to be part of a newly established Shared Services Centre, where you will help build IT service management processes FROM SCRATCH . You’ll be instrumental in shaping the foundation and driving service excellence from the ground up.
Your key responsibilities will include but not limited to:
- Pioneer Experience: Take a lead role in establishing and formalizing ...
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