Change Lead - Contract

Belron NZ is a parent company that includes Smith&Smith®, New Zealand's leading vehicle glass repair and replacement company, and Laser Group whose members are plumbing and electrical experts. We are part of the international Belron Group with 30,000 employees active in over 30 countries providing services and making a difference with real care, for our customers.

We strive to constantly evolve, innovate & adapt to the fast pace change of our customer’s needs, which is why we’re always looking for new ways to help our teams deliver exceptional service. Part of this is reviewing the products we offer, how we deal with issues and what technology we can introduce to create an ‘unmatchable customer experience ’ which is one of our strategic pillars.

We’re on the look-out for a customer-centric Change Lead to take ownership of the operational change management (OCM) side of our customer experience strategic pillar and implement the initiatives to support...