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Centralized Call Centre Representative (Remote)

Black & McDonald

Ottawa, Ontario, Canada Full-Time June 04, 2026
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Vacancy Description

ABOUT THIS CAREER OPPORTUNITY

The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

This is a remote position

  • Answer telephones, order taking, file organization, and operation of office equipment
  • Handle internal and external customer inquiries both by telephone and by email
  • Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests
  • Identify and escalat...

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    Vacancy Details

    Location Ottawa, Ontario
    Country Canada
    Type Full-Time
    Category Life, Physical, and Social Science Technicians
    Posted June 04, 2026

    About Black & McDonald

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    Black & McDonald

    Ottawa, Canada

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