Cellular Analyst

Job Description
The Cellular Analyst is responsible for managing and supporting the agency’s cellular services environment, including mobile phones, tablets, hotspots, and other SIM‑enabled devices. This role supports approximately 10,000 cellular lines of service across multiple carriers and provides direct end‑user support, device deployments, service activations, and project coordination. The position operates in a fast‑paced, evolving environment and requires strong problem‑solving skills, adaptability, and a proactive, self‑driven mindset.

Key Responsibilities
Cellular Service & Device Management

Manage and support approximately 10,000 cellular lines of service
Support phones, tablets, hotspots, cameras, infrastructure devices, drones, and internet services tied to SIM‑enabled hardware
Activate, modify, and deactivate cellular lines and SIM cards
Maintain and manage services across Verizon, AT&T, and T‑Mobile
Utilize and manage carrier portals e...