CCaaS QA Engineer – Contact Center Platform

This role is ONLY for candidates with hands-on experience in cloud contact center platforms (Genesys Cloud, NICE CXone, Five9, Amazon Connect). Applications without this experience will not be considered.

SummitNext is fast growing BPO and technology company with operations in Malaysia, Philippines, India and Uzbekistan. 

We are currently hiring for a Platform QA & Release Engineer who owns quality assurance and release management for the Client LaunchPad Core Components platform. This role validates that every new client environment, platform configuration change, and integration update meets production standards before it touches a live client account. In a managed CX services environment, quality failures are client failures — this role is the final gate that protects client relationships and SLA commitments.

This role works across both Build engineers to own the end-to-end test coverage of voice, digital, integration, and report...