Vacancy Description
Description
We are seeking a highly skilled CCaaS and Cloud Telephony leader to own and optimize all voice communications across the organization. This role serves as the single-threaded owner of our telephony ecosystem, combining strategic oversight with hands-on execution.
You will be responsible for call center platforms, VoIP infrastructure, dialer performance, caller ID reputation, and regulatory compliance—ensuring reliable, compliant, and high-performing voice operations that support intake, marketing, and client engagement.
You will be responsible for call center platforms, VoIP infrastructure, dialer performance, caller ID reputation, and regulatory compliance—ensuring reliable, compliant, and high-performing voice operations that support intake, marketing, and client engagement.
Responsibilities:
Telephony & CCaaS Ownership
- Own and manage all VoIP, CCaaS, and contact center platforms (e.g., NICE CXone, RingCentral)
- Design, implement, and optimize call flows, routing, IVRs, queues, and dialer strategies
- Support and enhance inbound and outbound call center operations
- Ensure high availability, scalability, and performance ...
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