Case Manager

Responsibilities

• Resolve technical and non-technical issues related to Expereo’s services by liaising with customers and local providers
• Act as the first-line support person for both internal and external parties
• Manage Network & Data Communication Systems and ensure customer excellence through relationship management
• Work collaboratively with Network and System administrators to achieve preset organizational goals
• Identify and establish new processes to optimize and improve the customer service experience
• Maintain up-to-date knowledge of products, services, systems, and work processes through continuous training

Requirements

• At least 5 years of experience in IT or Telecommunications
• Thorough understanding of routing and switching, SD-WAN, and cloud concepts
• Extensive hands‑on experience with Cisco and Juniper routers and switches
• In-depth knowledge of TCP/IP, VPN sol...