The Role
Stakeholder Engagement & Governance
Collaborate with stakeholders to review change requests and assess business needs.Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.Provide subject matter expertise on case management processes and system functionality.Testing & Continuous Improvement
Providing oversight of testing activity for system enhancements and continuous improvement initiatives.Validate requirements, identify defects, and ensure that updates meet operational and quality standards.Recommend improvements that optimize workflows and advance user experience.Development Coordination
Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.Partner with technical teams to guide the development lifecycle and ...