Case Management Advisor (Shared Services)

Our OEM Client based in Solihull, is searching for a Case Management Advisor (Shared Services) to join their team, Inside IR35. This is a contract position with a proposed end date of 12th January 2027.

Umbrella Pay Rate: £23.60 per hour.

Role Purpose:

The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements. The role acts as a key point of contact for People Chapter, Payroll, Workforce Operations, and employee relations enquires, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.

Responsibilities:

Case Management:

Manage a portfolio of employee and manager cases from receipt through to resolution.
Ensure all cases are accurately logged, categorised, prioritised, and updates within the case management sys...