Case Coordinator

At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfilment in what we do, and we're looking for someone who feels the same way.

⚠️ Must-Have Requirement

To be considered for this role, you must be professionally fluent in both English and Spanish (written and verbal) . You will be communicating with international members and providers daily.

About You:

As the first point of contact, you are the voice of our company. You’ll thrive here if you enjoy a high-volume, client-facing environment where you can use your problem-solving skills to guide insured members through their healthcare journeys with empathy and clarity.

What you will be doing:

• Be the Expert: Manage inbound calls and emails from members and providers, providing knowledgeable and timely assistance.
• Investigate & Solve: Dive into complex inq...