Vacancy Description
Job Description:
Key Responsibilities:
Work through a high volume of loads daily to complete the assigned queues each weekTrain and mentor junior staff on team policies and proceduresMay serve as a resource to others in the resolution of complex problems and issuesPerform complex office work such as document processing, record-keeping and report compilationManage relationships with 3rd parties by solving problems, responding to inquiries, reporting etc.Solve and address the root causes of missing paperwork and reference numbers in relation to carriers by working with others inside the company to come up with solutions to resolve ongoing issuesResearch and resolve problems surrounding lack of paperwork and reference numbers including reviewing reports to retrieve and resolve loads unbilled and working with carriers to retrieve missing information or issue refund checksAudit reports, pay...
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