WSS Process Coordinator

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Summary

To support Capital One Philippines and US Card internal sites in managing various administrative duties in the Workforce Management Scheduling system, ensuring accuracy in associates’ schedules and in execution of scheduling and absence management solutions.

General Responsibilities

• Plot pre‑planned off‑phone activities in the Workforce Management Scheduling system for Capital One Philippines and US Card internal domestic sites to make this information available to the Scheduling and Operations team.
• Administer corrections on associate’s schedules based on the Fair Labor Standards Act (FLSA) exception report by regularly checking incoming FLSA schedule correction requests from various sources through the Workforce mailbox audit and control processes, aligned with the Workforce Management Standard Operating Procedures and compliant with the FLSA, un...