Workforce Queue Analyst

## Workforce Queue AnalystApplylocations: Pasig Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 30, 2026 (30+ days left to apply)job requisition id: R12382We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The Workforce Queue Analyst will be responsible for daily real time monitoring of all Contact Centre queues, staff adherence and skill allocations to manage changes in workload and maximize performance.**REAL TIME ANALYSIS*** Actively monitor the call volume and changes in volume against forecast* Responsible in monitoring call traffic to meet required call handling, staffing levels on a real-time basis as needed to ensure campaign’s SLA’s are met* Be the key point of contact for Team Leaders regarding schedule adherence implementation and addressing of r...