Workforce Optimization & Planning Manager

TDCX Group in the Philippines seeks a candidate to manage scheduling and reporting for operations. You will analyze performance data and lead a team of analysts to ensure smooth production functioning.

The ideal candidate possesses a degree and has 3-5 years of relevant experience with applications like Aspect eWFM. Strong problem-solving and communication skills are essential.

The role also includes monitoring unit productivity and handling escalations, contributing to the quality management system.