Workforce Manager

Our client in the BPO sector is urgently looking for Workforce Manager:

Requirements

• Candidate must possess at least a Bachelor’s/College Degree
• 4 years minimum experience in Workforce Management
• Dialer experience for outbound campaigns a must
• Excellent skills in forecasting, scheduling and real-time time management a must
• Strong organizational skills to ensure critical timelines are met
• Accuracy and attention to details a must in this role
• Strong presentation skills
• Detail oriented with ability to deliver project deliverables with little supervision
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Demonstrate analytical, organizational, proble...