Workforce Development Instructor

Conduct process and operational training for non-clinical departments

Train employees on HMS/ERP systems, departmental workflows, and internal processes

Handle training for Front Office, Billing, TPA, Call Center, Administration, CRM, and Patient Coordination teams

Coordinate induction and department-specific training for new joiners

Ensure employees are trained on company SOPs, policies, and operational standards

Schedule and manage training batches across multiple locations

Track training attendance, assessments, and completion reports

Conduct process refreshers and compliance-based training sessions

Work closely with department heads to identify operational training gaps

Prepare training MIS reports and maintain training documentation

Support audits by maintaining training records and compliance trackers

Monitor post-training performance and coordinate with managers for improvement plans