Workforce Analytics & Forecasting Analyst

A leading service operations company in the Philippines is looking for a Workforce Analyst to manage service level agreements across various programs. This role includes managing call volume, attendance, and break schedules, assisting in metrics creation, and generating insights for process improvements. The ideal candidate should have advanced Excel skills, be detail-oriented, and have prior experience in call centers. This position offers a challenging opportunity to enhance service delivery through data analysis and team collaboration.
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