Workday HCM Manager (Global Delivery Center)

About the Role

The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

This role is Remote. #LI-Remote

Key Responsibilities

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco‑system
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests
• Resource coordination and allocation for team members p...