WFM Scheduling Specialist — Forecast & Insights (Onsite)

A leading BPO Company in Muntinlupa is seeking a Process Associate Specialist to oversee workforce and resource planning. The ideal candidate should have a Bachelor's degree and at least 3 years’ experience in Workforce Management. Responsibilities include forecasting call volumes and mitigating potential issues with staffing needs. The position offers benefits including HMO for employees and dependents from day one, quarterly performance bonuses, and ample leave days.
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