WFM Reporting

Position/Designation: Associate, WFM Reporting Location:- Bangalore (Any Loc should be open) - WFO Process Domestic or International: International ** Total Experience: Min 2+ yrs (Rel exp - 2 yrs) Notice Period: IJ / 30 days (Max) Shift Timings: Flexible 24x7 Rotational Working Days: 5 Transport Availability: Post 7 pm to 7 am window Education : Graduate ** Excel ** WFM tools - EWFM / Dialer exp Role and Key Responsibilities: Responsible for preparing daily, weekly and monthly client/internal reports. Preparation of weekly performance / KPI reports and maintaining performance dashboards Preparing ad-hoc reports & analysis for management reporting and needs Assisting in automating reports by designing macros Preparing Monthly performance data for incentives for Operations Data extract and data upload from the client system to the CNX side Capacity planning and Scheduling for process Maintaining and updating trackers for ongoing programs & projects Optimize use of too...