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WFM - PROCESS MANAGER

eClerx

Manila, Metro Manila, Philippines Full-time May 30, 2026
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Vacancy Description

Workforce Management (WFM) Manager

Position Title:

Workforce Management (WFM) Manager

Job Summary:

The WFM Manager is responsible for managing workforce planning, scheduling, forecasting, and real-time operations to ensure optimal staffing levels and operational efficiency. This role supports business goals by improving productivity, service levels, and resource utilization.

Key Responsibilities:

  • Manage workforce planning, forecasting, and scheduling activities.
  • Monitor staffing requirements based on business demands and trends.
  • Oversee real-time adherence and intraday performance management.
  • Analyze workforce data and prepare performance reports.
  • Collaborate with Operations, HR, and Recruitment teams to address manpower needs.
  • Ensure service level targets and KPIs are consistently achieved.
  • Identify process improvement opportunities to enhance...

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    Vacancy Details

    Location Manila, Metro Manila
    Country Philippines
    Type Full-time
    Category Operations Specialties Managers
    Posted May 30, 2026

    About eClerx

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    eClerx

    Manila, Philippines

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