WFM Forecasting & Scheduling Analyst II

Qualfon Philippines is seeking a Workforce Management Analyst II to optimize staffing and forecasting for multiple clients. Responsibilities include developing short-term and long-term volume forecasts, optimizing schedules, and leading capacity planning. The role requires strong analytical skills, proficiency in WFM tools, and a relevant bachelor’s degree. The position operates in a hybrid work model with night shift requirements to support 24/7 operations.
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