WFM Analyst: Forecasting, Scheduling & Realtime Optimization

Pinnacle Intelligence in Muntinlupa City is seeking a Workforce Analyst responsible for forecasting, scheduling, and performance analysis. The role requires a minimum of 2 years’ experience in a contact center or BPO environment, proficiency in WFM tools, and excellent analytical skills.

The successful candidate will develop forecasts for workload and prepare performance reports while collaborating with various teams to ensure operational efficiency. Join us in transforming the automotive retail sector with innovative solutions!