Vacancy Description
1.1.1 Key Responsibilities:
• Customer Support:
o Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or
chat.
o Assist customers with common WMS/OMS issues such as login difficulties, navigation
problems, or data entry errors.
o Provide general guidance and instructions on using the WMS/OMS software efficiently.
• Troubleshooting:
o Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and
configurations.
o Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity
issues.
o Collect and log details of issues, ensuring a thorough understanding before escalating to
higher-level support.
• Ticketing and Incident Management:
o Create, update, and resolve support tickets using ticketing or incident management
systems.
o Ensure that issues are documented properly, and follow established procedures for
issue prioritization and resolution.
o Escalate unresolved or complex issues to L2...
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