Voice Quality Analyst & Agent Performance Coach

Tata Consultancy Services is seeking a Quality Analyst responsible for monitoring and evaluating customer interactions in a VOICE process. You will ensure adherence to client requirements and company standards while driving improvements in agent performance and customer experience.

The ideal candidate will have a Bachelor's degree and prior BPO/Call Center experience, along with knowledge of voice quality monitoring. Strong analytical skills and the ability to provide constructive feedback are essential.