Voice Engineer: Cisco CUCM, Verint & VOIP Ops

A leading IT services provider in Singapore is looking for a candidate to manage inbound and outbound call flows using Cisco technologies. Responsibilities include troubleshooting voice recording issues, resolving priority incidents within SLA, and providing support for PRI-related concerns. Ideal candidates should have experience with Cisco ICM Scripts and be able to document changes according to company policy. This role involves collaboration with regional teams across Singapore and other Asian countries.
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