Video Customer Service Representative

Job Description
Insight Global is seeking a Customer Service Representative for a high‑growth, customer‑focused organization leveraging modern, video‑enabled support. This individual will serve as the front line of customer experience, providing white‑glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience. This role operates in a fast‑paced, quality‑driven contact center environment and offers strong coaching, development, and growth opportunities.

Day‑to‑Day:

• Handle inbound customer interactions via video, voice, and chat
• Support one customer at a time, taking the first incoming interaction
• Troubleshoot technical issues related to smart devices, mobile apps, connectivity, and user setup
• Deliver high‑quality issue resolution with a strong focus on customer e...