USRN - Supervisor

As the Clinical Team Supervisor, you will be the frontline leader for a newly established team of Clinical Nurses delivering Medication Therapy Management (MTM) services to US-based Medicare & Retirement (M&R) patients.

Reporting directly to the Operations Manager, you will be responsible for the day-to-day operational success of your team. Your primary focus will be balancing clinical quality with contact center metrics, ensuring your nurses are supported as they transition from bedside practice to a telephonic BPO environment. You will drive performance, foster a culture of continuous learning, and ensure all services comply with US healthcare standards and organizational protocols.

Key Responsibilities

• Team Leadership & Coaching: Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high-quality patient interactions.
• Operational Performanc...