UAEN Resolution Representative | Retail | IKEA Al Wahda

The Resolution Representative is responsible for ensuring a seamless and rewarding customer journey by managing non-face-to-face interactions with precision and care. This role emphasizes building and maintaining lasting relationships with both new and existing customers, thereby contributing to commercial growth. Success in this role involves efficiently resolving complaints, recording accurate data, and ensuring a consistent and positive customer experience that aligns with brand trust. The role is integral in supporting a proactive customer service approach.

What You Will Do

• Ensure all cases are accurately raised in CRM for follow-up and accurate data recording.
• Resolve all customer emails and social media complaints within 24 hours of being received.
• Follow department action plans to ensure an improved customer experience and a consistent approach.
• Work towards achieving first‑call resolution by finding and offering solutions pr...