Duties and Responsibilities:
The candidate will be expected to provide dedicated Tier II and Tier III support as outlined below:
Coordinate with the government to review work requests for priority, authorization, and acceptance.Develop solutions in accordance with AOUSC Department of the Chief Information Officer (DCIO) policies and procedures.Provide testing of solutions to ensure high quality of product delivered for acceptance.Provide SME recommendations in work execution to provide cost savings and process improvements.Use the shared SDLC resources provided by the DCIO including but not limited to ServiceNow, Jira, SharePoint, Gitlab, Fortify, IB Kojak FAP 60 and Sonatype.Update all applicable documentation as needed as a result of your work. This includes SOPs, system diagrams, etc.Provide solution approach artifacts and demos prior to execution for review and approval by the DCIO.Proactively man...