Tier 2 Technical Analyst

The Role

Accurate is on the hunt for a Tier 2 Technical Analyst to join our Managed Services team. You’re the voice at the end of the line and the person our clients count on when something goes wrong. As part of a small, dedicated team supporting a select group of clients, you’ll be at the core of what makes Accurate’s service stand out: fast, knowledgeable, and genuinely helpful support.

This is a full-time, permanent position (Monday to Friday, 8:00 AM - 4:30 PM), primarily based out of the office with occasional onsite visits to client locations. You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks. We welcome applicants based in Edmonton or Calgary to apply.

You will handle intermediate technical issues across a diverse client base (remotely and onsite) while maintaining thorough documentation and proactively identifying risks before they become recurring problems. We use Autotask to...