Tier 1 Help Desk Analyst

Tier 1 Help Desk Analyst

Location: Onsite (Capital Region, NY) | Potential for hybrid flexibility after training

Pay: $23–27/hr.  

Duration: ASAP, through the end of 2026

Hours: M-F, 7:30am-4:30pm

Join a mission-driven, statewide nonprofit organization that plays a critical role in keeping essential infrastructure running smoothly across New York. This is a unique opportunity to support a highly visible IT environment that operates 24/7 and collaborates closely with technical and engineering teams.

We’re seeking a Tier 1 Service Desk Analyst to serve as the front-line point of contact for IT support. This is a true triage-focused role—ideal for someone who enjoys problem-solving, staying organized in a fast-paced environment, and acting as the “face” of IT for internal users. 



This team is looking to move quickly and add so...