Vacancy Description
Roles & Responsibilities
- Deliver excellent customer service through timely and professional response to enquiries via phone calls, emails or chats.
- Assist callers with their requests, e.g. appointments scheduling (new appointments, reschedule or cancel existing appointments) and general enquiries.
- Coordinate and liaise with other departments in the hospital(s) to ensure requests are followed up on and resolved.
- Higher NITEC in a relevant healthcare course or Diploma from a recognised institution
- Excellent verbal communication skills
- Prior Experience in the healthcare or service industry will be an advantage
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